Frequently asked questions and answers about using NCAT Online Services.
All users must register to use NCAT Online Services. User guides and resources are available on the NCAT website.
Email submissions will not be accepted by NCAT.
If you are unable to apply online, download an application form and submit it by post, or in person at an NCAT Registry or Service NSW centre.
For urgent applications, call 1300 006 228.
Secondary applications, evidence and submissions must be lodged by post or in person at an NCAT Registry.
If you are having trouble accessing NCAT online services, email onlineregistry-support@justice.nsw.gov.au
Below is a list of errors that can occur when lodging online.
A maximum of 5 attachments can be accompanied with your application. Each attachment must not exceed 5 MB.
File names must not exceed 100 characters.
You must be a party to the case and have the case number and a document barcode. The document barcode appears on the correspondence issued by NCAT.
For assistance, email onlineregistry-support@justice.nsw.gov.au or contact the NCAT Registry by phone.
Legal practitioners who are having issues linking to a case can contact the NCAT Registry for assistance. Please have your PCN and online registry User ID handy.
Fee waiver requests cannot be submitted through NCAT Online Services. Download the Request for fee waiver form (PDF, 107.0 KB) and lodge by post, in person at a NCAT Registry or Service NSW centre.
01 Dec 2023
We acknowledge the traditional owners and custodians of the land on which we work and we pay respect to the Elders, past, present and future.