Service standards

The Department of Communities and Justice plays a key role in establishing and monitoring professional standards and regulating the legal profession.

This role includes:

  • providing a complaint mechanism to people who have experienced problems with a legal practitioner
  • reviewing the structure and regulation of the legal profession
  • approving and monitoring schemes that limit the civil liability of professional groups.

The Department also administers the various functions of the education of students and the admission of legal practitioners in NSW.

To find out more about the work of these agencies, visit these websites:

Client Service Charter

The Client Service Charter is available on the Local Court website and sets out the services NSW Courts and Tribunals provide and the standards you can expect. 

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